Customer Care

Programme Objective:

Participants recognise and can implement behaviours which contribute towards high quality Customer Care.

Programme Learning Outcomes:

  • I can explain the importance of customer care to the business
  • I recognize the elements (behaviours) which constitute good customer care
  • I know how to determine the optimum frequency and methods of contact for a customer
  • I can respond to a customer enquiry from start to finish effectively and professionally
  • I can respond toe a customer complaint to completion or the point of referral to line manager
  • I recognize and communicate company successes, developments and initiatives to my own customers in a way that reinforces for them the value of our media

Prior Learning /Competencies Required by Participants:

None

Programme Resources

Session Plan Slides with complete Trainers Notes Exercises with instructions for use CUSTOMER CARE has been developed for use with print and online products. If you would like a similar Programme for use with a different media channel please contact us.

The Byrne Partnership is a limited company registered in Scotland. Registered Number: 132021.