Effective Workplace Behaviour for Senior Salespeople

Programme Objective:

Participants will be able to explain and implement behaviour in the workplace which supports the line manager and other members of the team

Programme Learning Outcomes:

  • I can explain my line manager's stated objectives.
  • I can explain my line manager's likely underlying personal priorities.
  • I can identify what my managers, peers and customers ideal business partner (me!) looks like.
  • I can translate this understanding into behaviour.
  • I can use a range of persuasive techniques across departments, peer groups.
  • I understand the impact my behaviour and activity have on the team and can adapt this as required by my manager.
  • I can identify the role of each member of the team and use this to help my manager to address weaknesses and develop skills as required
  • I can explain what behaviour is required of a buddy for a new team member.
  • I can operate effectively as a buddy for a new team member.
  • I can dual call / side by side with another member of the team as required by my manager in such a way as to achieve a range of different objectives.
  • I can follow a process for resolving individual or team problems relating to the business.
  • I can use a range of techniques for generating revenue generating and / or problem solving ideas.
  • I understand when it is appropriate for me to initiate support and / or cover for other members of the team.
  • I can explain what revenue opportunities I might identify that are most appropriately handled by another member of the team and can follow this through appropriately

Prior Learning /Competencies Required by Participants:


Programme Resources

Session Plan

Slides with complete Trainers Notes

Exercises with instructions for use

The Byrne Partnership is a limited company registered in Scotland. Registered Number: 132021.